Every minute a child dies of a water-related disease
Women and children spend 200 million hours a day collecting water
1 in 9 people lack access to safe water
More people have a mobile phone than a toilet
For every $1 spent on water and sanitation there is a $4 economic return

Frequent Questions

Thank you for visiting Water.org, together we can solve the water and sanitation crisis.

Donating to Water.org

Ways to help, Volunteering & Jobs

More about our work & wells

Media, Photos & Speaking

New countries, Field Partners & Technology

Water.org Water Bottle


Can't find the answer to your question? Contact us to submit your request.


Donations & Water Bottles

What is your postal address?

Water.org
920 Main, Suite 1800
Kansas City, Missouri 64105 USA
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Changing credit card for recurring gifts

You have two quick options:

Cancel a recurring gift

You can cancel your recurring monthly gift at any time. Call 816 877 8451 or send a message to donorcare@water.org.

Why donate to Water.org and how is my gift used?

For over twenty years Water.org has helped those in need with the upmost integrity and transparency in the gifts we receive. We invite you to review or Annual Report, tax forms, and other financial information online.

Water.org maintains a Four-Star Rating from Charity Navigator, meets the Council of Better Business Bureaus’ Standards for Charitable Solicitations, and holds the Independent Charities of America’s “Best in America” seal of excellence. Of the many of thousands of charities operating in the United States today, fewer than five percent meet or exceed these standards, and, of those, fewer than two percent have been awarded this seal. We are aggressive stewards of all gifts we receive, which is why so many institutional foundations, from the Michael & Susan Dell Foundation, to PepsiCo Foundation, to the MasterCard Foundation, have elected to support our work. [Return to top]

Receipts for gifts purchased through Facebook Gifts

Facebook Gifts purchased in support of Water.org are processed by Facebook who is solely able to provide receipts, tracking, order status, and any information about an order. Please visit your Payments tab on Facebook for more details. The path to this link is Account Settings > Payments.

Inquiries about a Water.org water bottle

Water bottles purchased in support of Water.org can take up to four weeks for delivery. All orders are processed by Amazon.com who is solely able to provide tracking, order status, and any information about an order. Please consult your email receipt confirmation and visit Amazon.com for more details.[Return to top]

Raising money for a specific geography

Water.org strongly encourages you to make your gift unrestricted as it gives us the ability to apply it toward the areas of most critical greatest need. There are measurable incremental administrative costs to track and allocate gifts toward a specific well in a specific location thereby decreasing your overall impact. Please contact our Grant Administrator for more information. [Return to top]

Other ways to donate with Paypal, stock, debit and corporate matching gifts

Please visit donation options on Water.org. [Return to top]

What is your Tax-ID number?

58-2060131. Water.org is a US registered 501-c(3) organization. Gifts are deductible under applicable laws. Please consult your tax professional if you have questions. [Return to top]

Facebook Gifts Customer Service

Facebook Gifts purchased in support of Water.org are processed by Facebook who is solely able to provide receipts, tracking, order status, and any information about an order. Please visit your payments tab on Facebook for more details. The path to this link is Account Settings > Payments. [Return to top]


Water.org Holiday Water Bottle

Ordering

All orders are exclusively processed by Amazon.com. Water.org does not have access to check on the status of your order, only Amazon.com can provide this customer service. At the time of your order you would have received an e-mail confirmation receipt with all the information you might need to track you order. Any information provided by you as part of your order is governed by Amazon.com's terms of service and privacy policy.

We are sorry, but we are unable to provide discounts on bulk orders and no custom imprinting is available.

Donation to Water.org

Every bottle purchased includes a $10 gift to Water.org. This gift will be directed to our area of greatest need to fulfill our mission. The bottle does include a card insert that provides more information about our work and an invitation for visitors to follow project work at my.Water.org.

Product Details

The Water.org Holiday Bottle is a custom-design of CamelBak's Groove bottle and holds 20oz of potable tap water, is dishwasher safe, and includes a filter to improve the taste of tap water. Full product information along with additional warnings and information can be found on the CamelBak Groove Product Page.

Replacement parts and accessories

You can purchase CamelBak parts and accessories online or at CamelBak authorized retailers. Additional information can be found on the CamelBak website.


Ways to help, Volunteering & Jobs

Volunteering and visiting project sites

The model we use for our water and sanitation projects does not involve sending volunteers or hardware overseas. Instead, our projects are implemented by our certified, in-country partner organizations.

In our experience over the past 20 years, the knowledge and hardware for a successful project are readily available regionally; the only things missing are the capital and a commitment to involving the community in the project design from the start. Because our beneficiaries provide the labor for construction, and our local partners work with the community to implement the project, we do not offer international volunteer opportunities. [Return to top]

Fundraise to help bring more people water

We can bring someone safe water for only $25. Thank you for your willingness to take action. Start your own personal or group fundraiser to help us reach more people with clean water and the dignity of a toilet. [Return to top]

Shop for merchandise

Check out these companies supporting Water.org through sales of goods and services. [Return to top]

Using the Water.org logo

We do not license the use of our logo. We invite you to link to any page on Water.org or use, with attribution, any of our photos or videos. [Return to top]


More about our work & wells

How much does a well cost?

The cost of building a well or establishing a household water connection varies greatly depending on the country, location, terrain, and available resources. To ensure sustainability in our projects, Water.org also incorporates sanitation, health and hygiene education, and community mobilization as part of its programs. This holistic approach means lasting change for families and their communities. [Return to top]

Post-project monitoring and evaluation

Water.org has developed a rigorous monitoring process over the past 20 years. This monitoring and evaluation protocol is followed to proactively identify potential risks, address challenges in project implementation, and to help ensure the program has positive impacts.

Specifically, the following procedures are executed on a regular basis under this program:

  • Water.org staff conducts office and field visits with each partner organization on a semi-annual basis.
  • Field and financial audits are conducted by a third-party institution on an annual basis.
  • Specific borrower visits are conducted by financial institution field officers (for WaterCredit programs) and Water.org staff to ensure funds are used specifically for the water or sanitation improvement.
  • Monthly and semi-annual progress reports are submitted to Water.org from partner organizations.
  • Loan-tracking reports are collected from all WaterCredit projects on a monthly basis to effectively monitor loan performance as well as collect project information on WaterCredit outreach, loan products, and borrower profiles.
  • Annual partner meetings and regular communication occur between Water.org staff and partner organizations.
  • Weekly reports are required as needed for projects that are at risk or behind with regard to program work and financial plans

Our certified local partner organizations or, in some cases, a third party organization, also conduct baseline data collection before the programs begin. Sometimes the baseline information is collected with surveys and other times it is more qualitative. It depends on how Water.org and its partners would like to measure a given program. We expect all partners to modify program implementation as needed after collecting baseline data. Each partner organization, program, and geographic area is different, so Water.org doesn't prescribe to one type of data collection or baseline and evaluation methodology. [Return to top]

Sponsoring a well

Water.org strongly encourages you to make your gift unrestricted as it gives us the ability to apply it toward the areas of most critical greatest need. There are measurable incremental administrative costs to track and allocate gifts toward a specific well in a specific location thereby decreasing your overall impact. Please contact our Grant Administrator for more information. [Return to top]

I am seeking funding for a specific community or project

Water.org is a 501(c)3 organization. All of our funding goes directly through our certified local partner organizations. The projects that we support come from proposals generated by our current partner organizations. Because of this, you would need to work directly with one our partner organizations in order for your community to receive consideration for funding. [Return to top]


Media, Photos & Speaking

Requesting an Interview

Submit your inquiry here and you will receive a response within one to two business days. [Return to top]

Contacting Matt Damon

Mr. Damon receives an extremely high volume of requests for media interviews, invitations to conferences and events, as well as other requests for his time and assistance. While Water.org is not an agent of Mr. Damon and not able to guarantee a response, we forward requests received to his publicist on a weekly basis and will include this request. His publicist will follow up with you directly. Submit your request or invitation to Mr. Damon's publicist here. [Return to top]

Getting permission to use your photos and facts

You are welcome to use any of our photos as long as you give us proper credit. We thank you for sharing the facts about the water crisis with your networks, as well as linking to water.org from your website! We cannot do this life-giving work without your support and help in telling others. [Return to top]

Help with my class paper or project

Thank you for wanting to talk to someone at Water.org for your project or paper. To best help you, please submit your request and questions here. [Return to top]

Invitations for conferences and events

Despite our reach, Water.org has a relatively small staff and due to the very large number of speaking requests we receive we are unable to accommodate the majority of these requests. [Return to top]

Can you send me pamphlets or brochures?

In order to keep costs down, we don't send things through the mail but ask instead you print any of our resources you'd like. Find one-pagers "About Us" and "Water Crisis Facts" under the Resources and Collateral section and feel free, with proper attribution, to use any of our great photos on flickr or water facts to create your own handout. [Return to top]


New countries, Field Partners & Technology

Expanding our work to new countries

Water.org has active programs in Honduras, Ethiopia, Kenya, Uganda, India, Ghana, Haiti, and Bangladesh. We are extremely disciplined about expanding to new countries due to the expense required to seek out, certify and monitor new partner organizations. The following directories that may be helpful in locating other organizations that may be active in other countries Millenium Water Alliance or Global Water Challenge. [Return to top]

Partner certification process

For a good two minute overview of the process, listen to this podcast by Director of International Programs, Dr. Rich Thorsten.

Water.org first identifies a priority country based on its water and sanitation needs. Next, we screen for potential partner organizations. For those that appear most promising, we visit and evaluate completed and in-progress projects. Field visits include interviews with the field staff of potential partner organizations, community leaders, and beneficiary households of water and sanitation projects.

Our proven evaluation process examines many aspects of partner organizations and projects, including:

  • Organizational structure
  • Engineering expertise
  • Community organization and participation
  • Health and hygiene promotion
  • Water source protection
  • Operation and maintenance
  • Finances and fiscal stability

In addition, the beneficiary communities must be at the center of the project planning and be invested as stakeholders. Any project undertaken with the community must be structured to complement existing programs and integrated into and coordinated with all political and social structures. [Return to top]

We want to become a certified partner.

We keep a file of potential partners from the many requests we receive from all over the world. Water.org has active programs in Honduras, Ethiopia, Kenya, Uganda, India, Ghana, Haiti, and Bangladesh. [Return to top]

I have an idea or product that I think could help.

In all our projects, the community, with technical input from our local partner organization, selects the type of project, what local products and materials to use, and where it will be located. It has been our experience that the knowledge and hardware for a successful project are readily available regionally and therefore we are technology agnostic and do not endorse or disseminate any particular water treatment or water distribution products or processes. [Return to top]


Can't find the answer to your question? Contact us to submit your request.


Frequently Asked Questions updated 28-Nov 2011

Water.org provides innovative, market-based solutions that change lives every day through safe water and sanitation.

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