Senior Program Manager - Cambodia

Category: Full-time
Reports to: Country Manager, Cambodia
Location: Cambodia


1 in 10 people around the world lack access to safe water and 1 in 4 people don’t have access to a toilet. We are working every day to change this. We are We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empowering a bright future that we can all share in, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 25 years, we’ve been providing women hope, children health and families a future.


The Senior Program Manager within the Global Impact department is responsible for managing and supporting teams, partner financial institutions, and partner service providers in the launch of partner water and sanitation financial products. This individual will lead and manage Program Managers and partners in topics such as program design and implementation, water and sanitation loans, microfinance operations, and/or WASH. Additionally, this individual will assist the development and establishment of new programmatic and operational procedures, systems and guidelines. This individual reports to the Country Manager and works closely with Program Managers and other local staff. This individual will also work closely with other members of the International Program team, particularly those located in the Southeast Asia region.

The Senior Program Manager is based in Phnom Penh, Cambodia.

Key Responsibilities

Program Management and Partner Capacity Building (30%)

Manage and oversee the programs in partnership with the Cambodia Country Manager as well as Southeast Asia Regional Hub and U.S.-based staff. Key tasks include, but are not limited to:

  • Manage and oversee implementation of programs/engagements in collaboration with MFI partners, including delivery of funding and technical assistance.
  • Develop and manage contracts with and provide support to consultants hired to supplement’s programmatic work.
  • Ensure optimal operational and financial performance of on‐going programs through a combination of in‐country support, monitoring, and technical assistance to address implementation challenges.
  • Maintain databases and track partners’ WASH loan performance and financial expenditure on a regular basis.
  • Maintain regular contact with regional and US program managers to evaluate programs, inform about partner progress and report any issues impacting achievement of program deliverables.
  • Guide and assist in development and delivery of training modules for partner staff and households on topics such as WASH principles, health and hygiene.
  • Support partner exchange visit to partners in in other countries. Act as a regular liaison between, partner financial institutions and other stakeholders.
  • Coordinate with local governments, NGOs, donors, community groups, and other stakeholders.
Program Design and Development (20% )

Support the program design and development. Key tasks include support to Project Officer Roles and partners, but are not limited to:

  • Support in identification and certification of new partner organizations, including financial and non‐financial institutions.
  • Work with partner to determine appropriate program targets and deliverables.
  • Assist in the design of partner program work plan and budget. Ensuring they are allocating adequate resources and personnel for successful completion of deliverables.
  • Solicit and evaluate new program proposals from partner organizations.
  • Contribute to development of new partnership models and innovative approaches to building partner capacity.
  • Assist partners in designing appropriate internal monitoring and evaluation protocols.
Program Monitoring and Data Management (20%)

Review data and partner report to monitor whether program performance is on the right track and partners are accountable. Key tasks include, but are not limited to:

  • Monitor the regular communications with partners; track and report information related program implementation including partner activities, expenditures and loan portfolio.
  • Ensure partner submission of high-quality program reporting, and effective transfer of information to databases, U.S.-based colleagues, and donors.
  • Review data report submitted by partners is accurate during program monitoring visits.
  • Maintain regular contact with USA program managers to evaluate the partner program and reports, inform about partner progress and report any issues impacting achievement of program deliverables.
  • Ensure optimal operational and financial performance of on‐going programs through a combination of in‐country support, monitoring, and technical assistance to address implementation challenges. Organizational Support (20%)

Participate in assisting with the development of new tools and processes, membership on cross-functional committees as requested, and/or participation at internal or external conferences or workshops. Key tasks include, but are not limited to:

  • Participate in cross-functional committees and working groups to support the achievement of group goals.
  • Assist in the development of new tools, processes and/or procedures.
  • Serve as a knowledge base for and represent at events and in written publications to advance the organizational mission and vision.
New Business Development (10%)

Conduct outreach among financial institutions, non-governmental organizations, product manufacturers, utilities, and other related organizations regarding the potential for adoption of WASH loans. Participate in certification of new partner organizations for the implementation of WASH Microfinance programs. Key tasks include but are not limited to landscaping and assisting with identification of additional stakeholders for potential collaboration.

Management Responsibility:
  • Individual contributor with no subordinates. Acts as a project manager to external team comprising of individual consultants, trainers and research organizations.

Skills and Competencies

Individual Contributor – These competencies apply to all positions:

  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Nimble Learning – Actively learning through experimentation when taking on new problems, using both successes and failures as learning fodder.
  • Drives Results – Consistently achieving results, even under tough circumstances.
  • Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
  • Self-development – Actively seeking new ways to grow and be challenged using other formal and informal development channels.
  • Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Manages Ambiguity – Manages ambiguity by operating effectively, even when things are not certain or the way forward is not clear.
  • Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Financial Stewardship – Demonstrates fiscally responsible decision making as applicable to one’s role.

In addition, the Senior Program Manager shall demonstrate the following competencies:

  • Directs Work – Providing direction, delegating, and removing obstacles to get work done
  • Values Differences – Recognizing the value that different perspectives and cultures bring to an organization
  • Manages Conflict – Handling conflict situations effectively, with a minimum of noise.


  • Bachelor’s Degree in related field required. Master’s Degree preferred.
  • At least six years of relevant experience with a microfinance institution, water and sanitation organization, international development organization, or related.
  • Experience leading and managing a dedicated team.
  • Candidates must possess the following competencies:
    • Excel in project management, product development, partnership management, and capacity building.
    • Demonstrated understanding of and familiarity with development finance models and approaches, including but not limited to SME lending and/or microfinance, financial services, cooperative development, lending methodologies and sector trends.
    • Familiarity with microfinance concepts, lending methodologies, and sector trends, particularly financial product development. (Deep understanding and significant experience with microfinance operations and loan product development will be prioritized);
    • Familiarity with basic concepts in water, sanitation and hygiene.
  • Advanced computer skills including MS Office products and database software
  • Excellent verbal and written communications in Bahasa Indonesia and English
  • Proven track record proactively identifying challenges and developing innovative solutions
  • Demonstrated ability to deliver results working in a small team
  • Critical thinking, creativity, good judgment, initiative, attention to detail, and professionalism
  • Strong desire to contribute to increased access to water and sanitation
  • Willingness to travel up to 30% of time

Travel Requirement

Up to 30% of domestic and global travel.


This position offers country-specific benefits and market-based, competitive salary; as well as periodic review for merit and incentive pay based on organizational and personal achievement. is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law. We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job.