Frequently Asked Questions
Donating to Water.org
How can I donate to Water.org?
Does Water.org have planned giving options?
Thank you for thinking of Water.org. We offer multiple planned giving options. Visit here to learn more about how you can leave a legacy of safe water.
I'd like to make a donation in honor of someone. How can I do this?
To make a donation in someone’s honor, fill out the donation form here and at the bottom of the form select the box that says, "I would like this donation to be made in honor of someone." You can then write a custom message that we will email to the person you are honoring.
I'd like to give someone a donation to Water.org for their birthday. How do I do this?
Giving the gift of safe water is always a good idea - for a birthday, Mother’s Day, retirement or any other special occasion. To do so, make a donation online, and at the bottom of the form select the box that says, “I would like this donation to be made in honor of someone.” You can then write a custom message that we will send to your recipient.
Can I donate a portion of proceeds from my business to Water.org?
Yes, and thank you for your interest in being a business that gives back. Please visit our cause marketing page to learn more, register your business and start changing lives today.
Can I donate money to a specific project or geography?
The most efficient and effective way to make an impact is to make a general donation to Water.org. Your financial gift will be leveraged for the most urgent needs. Our more than 25 years of experience gives us the insights and learnings to maximize our impact together. We are recognized by third party organizations for our financial effectiveness and believe in, and practice, transparency, ethical accounting, and donor stewardship. Further, there are administrative costs associated with directing your funds to a specific project or geography which can decrease the overall impact of your gift.
Can I donate from an international address or with international currency?
We welcome donations from around the world. All donations are in USD. If a donation is made from an international bank account, there may be additional fees incurred with that transaction.
What is your postal address?Water.org
117 West 20th Street, Suite 203
Kansas City, MO 64108-1909
Is my donation tax-deductible?
Gifts are deductible under applicable laws. Water.org is a US registered 501(c)(3) organization. Our Tax-ID number is 58-2060131. Please consult your tax professional if you have questions.
How do I change my credit card for my monthly donation?
Thank you for your continued support. If you need to update your credit card information, please reach out to [email protected] or call 816-877-8451.
How do I cancel my monthly donation?
We appreciate your support to help change lives with access to safe water and sanitation. You can cancel your monthly donation by contacting [email protected] or 816-877-8451. We hope our paths cross again in the future!
Can I get a receipt for my donation?
Yes, send a request to [email protected] and we will provide you one.
Why donate to help solve the water crisis?
Because opportunity starts with water. Access to safe water can protect and save lives, just because it's there. Access to safe water has the power to turn time spent into time saved, when it's close and not hours away. Access to safe water can turn problems into potential: unlocking education, economic prosperity, and improved health. Water is the way to break the cycle of poverty, to protect and save lives and to make a bright future possible for all.
Why donate to Water.org?
Here are a few reasons to donate to Water.org:
We are a smart way to make a big impact. We empower people through access to affordable financing to install toilets or taps in their home. This unlocks opportunity for education, economic potential, and improved health.
Our solutions are working and gaining momentum. With our unique approach, we can now reach millions of people every few months, and to date we’ve empowered more than 21 million people with access to safe water and sanitation.
- We are reaching more people, faster, and at a lower cost. Every dollar we put into WaterCredit creates $57 worth of impact, so your donation goes further with Water.org.
Where can I get information on Water.org’s financials?
Our financial statements and annual reports are available here.
How do I know my money is being well spent?
When you donate to Water.org, you can be assured that your donation is making an impact in the area that needs it most. We are excellent stewards of all gifts we receive, which is why so many partners, like the IKEA Foundation, PepsiCo Foundation, Caterpillar Foundation and the Bank of America Foundation support our work.
Water.org also maintains the highest rating from Charity Navigator.
Collectively, Water.org spends 76% of its funds on programming to change lives with safe water and 24% on program support. For more information, our financial statements are available here. We are confident that we deliver effective solutions that will transform lives with safe water and sanitation, and we’d love for you to be a part of our work.
How does $60 give one family safe water?
On average, it costs $12.50 to reach one person with safe water or sanitation. This cost is derived from the total organizational costs divided by the total number of people served during the fiscal years of 2014-2016. A household is defined as 4.75 people. So, $12.50 x 4.75 equals approximately $60. This number may continue to evolve as we seek to develop the most effective ways to reach more people with safe water and sanitation.
Ways to get involved with Water.org
How do I sign up for Water.org emails?
Click here to sign up for email updates and keep up to date on the life-changing work you help make possible.
How can I help Water.org beyond donating?
There are many ways to get involved with Water.org, from fundraising to raising awareness of the global water crisis. Learn more here.
How can my business give back to Water.org?
Thank you for your interest in changing lives with safe water through your business. Please see the business and group donation options here.
Can I raise money for Water.org? How?
You can raise money to change lives with safe water! Thank you for considering using your passions, talents, and connections to do so. To set up an online fundraiser, click here and choose “Start a fundraiser” and invite your friends and family to donate.
Here are some fundraising ideas:
- Donate a special day like your birthday or wedding by asking for donations instead of gifts.
- Plan a run or walk, raising awareness of women and children in the developing world who walk each day to collect water.
- Take an athletic approach and turn your sweat into safe water. Ask friends and family to support you as you gear up for your run, bike, swim or other athletic event.
- Host a movie or trivia night. Donate the proceeds from ticket sales and concessions.
- Get in the kitchen and plan a bake sale or lemonade or hot cocoa stand.
Are there any products I can buy that support Water.org?
Yes! You can support us by shopping with businesses that give back. From coffee to online games to carpet cleaning to jewelry – shop online with these businesses and your purchases will support our work to bring water and sanitation to families around the world.
Can I volunteer for Water.org?
Thank you for your interest in volunteering. Because our smart solutions rely on local in-country partners and the people we serve to implement, we don't have volunteer opportunities at this time. If you are looking for additional ways to provide support, we encourage you to visit our Ways to Donate page.
Does Water.org have an internship program?
At this time Water.org does not have an internship program. All current job opportunities are listed here.
Are there any job openings at Water.org?
Check here and see. You'll find both national and international openings listed. We’d love for you to join us and help change the world.
Requests for Information
Can someone from Water.org speak at my event?
If you would like a Water.org employee to speak at an event, please fill out this form. Please be as specific as possible with your request so that we can best serve you. Please know we are not able to respond and fulfill every request; however, we will reach out to you if there is a fit.
Can I interview a Water.org team member?
If you are looking to interview a Water.org team member, please fill out this form. Please be as specific as possible with your request so that we can best serve you.
Can I interview someone at Water.org for a class project?
We are honored to be considered for your project. Due to the high volume of requests we get from students conducting research, we are unable to answer individual questions. We do provide many helpful resources on our website to learn about our work – the water crisis, our WaterCredit solution, where we work, and hope these support your needs.
How do I get in contact with Matt Damon?
Mr. Damon receives an extremely high volume of requests for his time and assistance. We forward these requests to his publicist on a regular basis. Submit your request or invitation here. Please know that Water.org is not an agent of Mr. Damon and we cannot guarantee a response.
Can I get permission to use your photos, videos and facts?
Can you send me pamphlets or brochures to hand out at my event?
What is the water and sanitation crisis?
Today, 844 million people – about 1 in 9 – lack access to safe water and 2.3 billion people – about 1 in 3 - don’t have access to a toilet. At Water.org we are working to change this.
Learn more about the water and sanitation crisis here.
Who founded Water.org?
In 1990, Gary White founded WaterPartners International. In 2009, Gary and Matt Damon met and joined together to create Water.org. For more than 25 years, we’ve made it our mission to bring access to safe water and sanitation to the world. We are an international nonprofit that pioneers market-driven financial solutions to end the global water crisis.
What does Water.org do?
The scale of the water crisis demands many different approaches. Providing water and building wells is one approach. We have a different and entirely unique approach.
For millions around the world, access to funds stands between them and getting safe water in their home. Our solutions focus on breaking down this financial barrier. We help bring small, easily repayable loans to those who need access to affordable financing and expert resources to make household water and toilet solutions a reality.
What is WaterCredit?
One of the major barriers to safe water and sanitation is affordable financing. That’s why we created WaterCredit to address this barrier head-on. WaterCredit helps bring small, easily repayable loans to those who need access to affordable financing and expert resources to make household water and toilet solutions a reality. When given an opportunity to pay for water and sanitation improvements with loans, families opt to finance long-term solutions versus struggle day-to-day to find that next liter of water. And, every repaid loan can empower another family with safe water.
It’s a proven, powerful solution that is working. Learn more here.
How is Water.org different from other water and sanitation organizations?
We’re not alone in our mission, which is a wonderful thing. It takes all kinds to solve a problem of this magnitude. But there are a few things that set us apart:
- We break down the financial barriers between people and access to safe water and sanitation. For millions around the world, access to funds stands between them and safe water at home. It's expensive to be poor. And people living in poverty are already paying for water - in time and money. We believe that if we can provide people with small, affordable loans for water connections and toilets, we can empower them to take control of their future and break down this barrier.
- Our approach is proven and powerful. We can now reach millions of people every few months, and to date we’ve empowered more than 21 million people with access to safe water and sanitation.
- We believe in the power and autonomy of the people we serve. They are people with financial power, rights, and the capabilities to define their own futures. They know the specific needs of their own homes and communities and what will work; we have resources that can help make it happen.
- We drive sustainable, long-term impact. Our solution provides families with a sustainable water or sanitation solution for their home, rather than a temporary fix. It helps the people we empower solve their immediate need, and continues to enrich their lives long after the loan has been repaid.
Where does Water.org work?
Water.org currently works in Bangladesh, Brazil, Cambodia, Ethiopia, Ghana, India, Indonesia, Kenya, Mexico, Peru, the Philippines, Tanzania and Uganda. We previously had programs in El Salvador, Guatemala, Haiti and Honduras. Click here for more specific information about our work in each country.
Why does Water.org only work in certain countries?
We work in countries that have critical water and sanitation needs as well as a market that supports our financial solutions. Water.org currently has programs in Bangladesh, Brazil, Cambodia, Ethiopia, Ghana, India, Indonesia, Kenya, Mexico, Peru, the Philippines, Tanzania and Uganda.
How do you monitor and evaluate your work?
Water.org maintains a robust strategy to monitor and evaluate all of our programs. We work closely with our in-country partners to design a program that is right for them and help ensure the program is successful and meeting household needs in the area. Water.org staff communicates with partners on a weekly, and often daily basis as well as conducts occasional visits with our partners and the households we serve. These visits help to validate the work our partner is doing, ensure borrowers are being treated ethically, and confirm that water and sanitation improvements are being installed and are functional.
How does Water.org select what technology to use?
Water.org empowers families with access to safe water and sanitation through affordable financing. We partner with high-quality, in-country financial organizations who have passed a rigorous certification process. With this in mind, we do not endorse or utilize any particular water treatment or water distribution products or processes. In our experience, the knowledge and hardware for a successful project are readily available through local resources.
I have an idea or product that I think could help, can I partner with Water.org?
Thank you for your support of and interest in solving the global water and sanitation crisis. Water.org empowers families with access to safe water and sanitation through affordable financing. We partner with high-quality, in-country financial organizations who have passed a rigorous certification process. In our experience, the knowledge and hardware for a successful project are readily available regionally. With this in mind, we do not utilize or endorse commercial products. Learn more about WaterCredit here.
Can Water.org provide funding for my project?
Because Water.org is a 501(c)(3) organization, all of our funding goes directly through our certified local partner organizations. These financial institutions establish water and sanitation loans in their portfolio of offerings to provide affordable loans to families in need. Therefore, we do not give funding for special projects outside of our organization.
Can Water.org come to my community and help?
If your community is in a country where we work, we encourage you to reach out to our financial partners directly for financing opportunities. Please contact us to obtain a list of our partners in your country. Currently Water.org has partners in Bangladesh, Brazil, Cambodia, Ethiopia, Ghana, India, Indonesia, Kenya, Peru, the Philippines, Tanzania and Uganda.
If your community does not fall within this list, we are unable to provide assistance. The following are directories that may be helpful in locating other organizations in the water and sanitation sector that may be active in your area:
Can't find the answers to your questions? Contact us. Due to the high volume of inquiries, we are unable to respond personally to each one, but we will try.
Thank you for taking the time to learn about Water.org and the water and sanitation crisis. We cannot do this life-giving work without you!
Give the gift of safe water today.Donate